This document provides the link for downloading the full WiscIT desktop client. WiscIT desktop client is compatible with all supported versions of Microsoft® Windows. There is no client for Mac OS X, but Mac users can use the web client.

Simply select Cherwell Service Management, run the executable, and follow the prompts to install WiscIT.

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During installation you will be prompted to choose between the regular client and the administrator version. The administrator version includes additional tools like Outlook Add-in Installer, Report Writer, Command Bar Editor, Dashboard Viewer, Definition Editor, System Upgrade/Restore, Test LDAP, and Import Utility. In most cases, you will not need to install the administrator tools. If you are unsure which version to download, contact your Team Lead.

Cherwell Client Download For Mac

Cherwell Client For Windows 10

System Requirements

Cherwell software download windows 10
System ProcessorIntel® CoreTM Duo or equivalent
System Memory1 GB (2 GB or more recommended)
Operating SystemMicrosoft Windows XP, Windows Vista, Windows 7 x86 or x64 editions, Windows 8 x86 or x64 Pro or Enterprise editions (96 DPI).
Free Disk Space250 MB
NetworkingInternet Access required for Online Documentation Feature
BrowserInternet Explorer 7-9, Mozilla Firefox 8.0+, Safari 5.0+, Google Chrome 18+ (for Browser Applications)
OtherMicrosoft .NET 3.5, 1024x768 or better screen resolution

Note: The Cherwell Service Management (CSM) Client is supported on Windows 8 Pro and Windows 8 Enterprise only when the font size is set to normal (that is, 96 DPI). The Client and Server installations are supported for Windows Server 2012, with the exception of the Legacy Browser Applications (these can be configured to run on Windows Server 2012 with some manual configuration of the application pool). The other versions of Windows 8 (Windows 8 Home and Windows RT) are not appropriate for our desktop applications, but will run our Portal and Browser Clients.

Information in this document provided by Cherwell Service Management KnowledgeBase.

IT Staff at Illinois State University may install the Cherwell desktop client onto their University-owned Windows laptop or desktop computer. At this time, Mac users will need to utilize the Cherwell web client, located at:

Cherwell Client Download For Mac Windows 10

Install the Cherwell Desktop Client

IT staff may download and install the Cherwell desktop client via any of the methods below.

Download the Cherwell Desktop Client from Software Center

You may download the Cherwell desktop client from the Microsoft Software Center.

Download the Cherwell Desktop Client Using the University Auto-Deployment Tool

Games Download For Mac

You may download the Cherwell desktop client using the Cherwell Auto-Deployment tool at:

Submit a Request to Install Cherwell Desktop Client Via the IT Help Portal

If you would like to install the Cherwell desktop client on a University-owned Windows computer for which you do not have administrative rights, you may submit a request to have it installed:

  1. Navigate to the IT Help portal at, click Log in, and log in with your ULID and password.
  2. Click Make a Request.
  3. Click ISU Equipment & Software > Install or Update Software.
  4. Complete the form and click Save to submit the request.

A Request ticket will be generated and routed to your local tech support.

Alternatively, you may also contact the Technology Support Center at 309-438-4357, or by email at [email protected] to request the software be installed. When submitting a request via email, please be sure to include your computer Tag #, Department, and location.